Customer Surveys

Our custom dashboard and analytical solutions provide you with state of the art online reporting, as well as top class reporting of-line. Online and mobile data collection solutions are available.

Keep track of change,
trends and opinions

Customer satisfaction

Building and maintaining a culture of service excellence are key requisites of a sustainable business model.

Advanced technology

We have advanced technology and systems enabling us to provide clients with simple short surveys.

Meaningful analytics

iFeedback also offers survey data that can be delivered in the form of reports and presentations for managerial review.

Customer Satisfaction & Service

Building and maintaining a culture of service excellence are key requisites of a sustainable business model. Customer surveys are an important tool in assessing how well your business is delivering to its target market. iFeedback supports organizations to monitor how good or bad their service is and to pinpoint areas where improvements and product development are most needed. With a passion for outstanding service and in-depth knowledge of customer relations, we offer a cost-effective and comprehensive range of customer survey services.

Advanced technology

We have advanced technology and systems enabling us to provide clients with simple short surveys, or detailed customized surveys, with marketing banners, video clips and online links to your corporate website. An online dashboard is available at any time to review the level of feedback while real-time alerts enable you to respond to customer feedback quickly and address problems effectively.

Meaningful analytics

iFeedback also offers survey data that can be delivered in the form of reports and presentations for managerial review. Regardless of the type of customer survey we assist you with, your business stands to benefit from effective customer feedback and insight that can help to drive your organization forward. Contact us for information about how we can begin helping you gain useful market insight.

Testimonials

Satisfied clients of iFeedback

Gathering the required data was the most daunting part of my research, especially since I needed a large number of responses from human subjects. iFeedback offered me the best package. My data was presented to me in a very professional manner, I could track the progress real time, and I got even more respondents than I had hoped for within a very short time. iFeedback ensured that all my research needs were met, and he even offered students discounts. They come highly recommended!

iFeedback was contracted to design and administer the www.ppm.up.ac.za website. The service that we received exceeded our expectations in just about every way; professionalism, reaction time, innovative ideas and feedback on performance of the site. I can recommend their website design and management services with great confidence.

We recently completed a number of joint projects with Ifeedback and are happy to say Ifeedback provided excellent service marked by: personal quality service, the use of high quality modern software, total solution drive, good value for money, flexibility, quick turn around solutions and commitment. We strongly recommend Ifeedback as they are committed to quality data collection through the use of cost effective technologically driven solutions.

I would like to thank you once again for assisting me with the data collection for my doctoral study. You rendered a highly professional service to me and I appreciate all the effort and the fact that you always kept me informed of the progess made with the data collection. My promoter is very impressed with the way in which the data collection was done and it definitely adds scientific value to my study.