Managing the responses for your survey is probably the most important aspect of your data collection phase. Utilizing our database takes the stress and hassle out of finding suitable respondents and managing the feedback process. Our services provide you with quality data and enable you to focus on data analysis rather than data collection.

Sample size

Managing your sample size is important to determine how representative your sample is of your population. We can assist in sample size suggestions by weighing up the research cost and response rate requirements. 

Response Rate

Managing your response rate is one of our core functions. Do you require a response rate guarantee (only in South Africa)? If so, we can provide you with highly-competitive and market-leading costing for this benefit.

Banner design

Because your branding creates an impression about who you are, banner design is an important factor in influencing perceptions. A professionally branded survey will promote participation and feedback from your target audience. We offer branding in the form of a 250x500 online banner. For a nominal fee, we can assist with banner design. Alternatively, you can opt for a fully-branded webpage option, customized to your corporate image.

Capturing

We can capture and develop your online survey for you, eliminating the need for you to manipulate complex software. With skills and aptitude, we offer useful and time-saving insight and guidance into ways in which to optimize the success of your surveys.

Conditional branching

Conditional branching is a feature that can save time and eliminate frustration for you and your respondents. This service ensures that only relevant questions are asked, dependent on the answers supplied by respondents. We assist in setting up this process, which significantly influences the relevance of data and the value of feedback provided by respondents.

Question type

Our software supports 9 different types of questions and we provide guidance and insight into which sets would best suit your unique needs. More information is available in our software spec section. 

Data Format

Our standard online survey design and hosting package includes a dashboard, which provides real time feedback of your results. It also includes a document with all relevant data collected, in excel or .csv format. 

A successful survey needs to target and reach the best audience. To ensure this, we offer an email database service whereby we run an email campaign prompting targeted recipients to participate in the survey. There are two convenient and cost-effective options:

1 Cost per email - optimal for a targeted sample 

2 Response Rate Guarantee - a fixed cost is levied and you only pay according to the number of responses

Records can be selected from the Database by the following criteria:

• Type of Industry
• Type of management (Such as Financial Managers, Marketing Management or IT Management)
• Level of management (CEO, Director level, General Management, Line Management etc)
• Size of company (measured by number of employees)
• Geographic region (by province or city)
• Gender
• Ethnic group (W/C/A/B)
• JSE listed or subsidiary of JSE listed company
• Is company foreign or locally owned.
• Or any combination of the above

Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met. iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date. 

We can co-ordinate various aspects of your research project including the following:

1. Questionnaire Design
2. Online Design and Hosting
3. Database Services
4. Response Management
5. Data Analysis

Your questionnaire is probably the most important part of your research. If your research planning and your questionnaire are lacking so will your results. The length of the questionnaire is a key consideration – we design questionnaires to maximize your response rate and minimize drop-out rates. We also ensure that the questionnaire is optimized for the online environment, using conditional branching and other features that online surveys offer.

Our questionnaire design services will ensure that you get the optimal results from your research.

      Tables

Our standard research package provides clients with survey results in a excel worksheet or .csv document As an additional benefit, we also offer data analysis iFeedback has extensive experience, skill and proficiency in data analysis and you are assured of quality insight. We can supply data tables to outline the results in detail.

Charts

Our online dashboard  includes charts to support your research efforts.  A range of basic charts is offered but should you require more specialized charts and more complex statistics models, these can be prepared for your research project.

Documents

iFeedback aims to provide clients with the exact type of document they require If you need a PowerPoint presentation, a Word document or an Excel spreadsheet, we will provide you with the specific type of documents needed.